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The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Avenida 10 Norte & Calle 2, Playa del Carmen, 77710, Mexico TEL: +52-984-2065500
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Hotel Policies

It's important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel and speak to one of our helpful Team Members

Charges & Fees

Daily Resort Charge will be added to the room rate and includes: Guest internet access; valet parking for one vehicle; access to Purobeach and Kids Game Room; daily evening in-room amenity; pool towel service; local and toll-free calls.

Smoking

Non-Smoking
Check-in / Check-out
Check-In Time 3:00 pm
Minimum Age to Register 18
Check-Out Time 12:00 pm
Early Departure Fee 0% 100% of total stay
Late Check-Out Fee 0% 50% of one night accommodation (subject to availability)
Cancellations
Cancellation Policy Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
Payment
Hotel Currency US Dollar
Accepted Payment Options
  • American Express
  • Banamex
  • Bancomer
  • MasterCard
  • MasterCard (Canada)
  • Visa
Pets
Service animals allowed Yes
Pets allowed Yes
Deposit $100.00
Non-Refundable
Maximum Weight 5 kg
Maximum Size Small
Other Pet Services Prior notice is requested
Parking
Self parking Not Available
Valet parking $0.00
Inc. in Resort Fee
Secured Available
Covered Not Available
In/Out Privileges Not Available